www.renewalmedicalclinic.com
Last Updated: [Insert Date]

At Renewal Medical Clinic, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, process, use, disclose, and protect the information you share with us through our website and services, in compliance with applicable data protection laws, including the Personal Data Protection Law No. 6698 (PDPL/KVKK) and the General Data Protection Regulation (GDPR).

1. Data Controller

Company Name: Renewal Medical Clinic Health Tourism Agency
Address: Etiler Nispetiye Caddesi, Aydın Sokağı No:1 Beşiktaş/İstanbu
E-mail: info@renewalmedicalclinic.com
Phone: 0538 031 05 10
Website: www.renewalmedicalclinic.com

2. Types of Data Collected

We may collect the following categories of personal data:

• Identity Information: Full name, nationality, ID/passport number

• Contact Information: E-mail address, phone number, residential address

• Health Information: Medical history, examination results, treatment records (processed only with your explicit consent)

• Travel Information: Flight details, hotel bookings, transfer arrangements

• Technical Data: IP address, device/browser information, cookies, user activity logs

• Communication Content: Messages sent through contact forms, e-mails, or chat platforms (e.g., WhatsApp)

3. Purpose of Data Processing

We process personal data to:

• Schedule and coordinate medical consultations and treatments

• Organize accommodation, transportation, and other health tourism logistics

• Evaluate eligibility and ensure safe delivery of healthcare services

• Fulfill our legal obligations as a health tourism intermediary

• Improve website performance and user experience

• Respond to your inquiries, feedback, or requests

• Provide administrative and operational support

4. Legal Basis for Processing

Your personal data is processed based on the following legal grounds:

• Your explicit consent (especially for sensitive health data)

• Execution of a contract (e.g., service agreement for health tourism)

• Compliance with legal obligations (e.g., Ministry of Health regulations)

• Legitimate interests (e.g., improving services, ensuring site security)

• Protection of vital interests (if necessary in urgent medical cases)

5. Data Sharing and Transfers

Your personal data may be shared with:

• Licensed healthcare institutions and professionals

• Partner travel and accommodation providers

• Regulatory and supervisory public authorities

• Our contracted IT, legal, and cloud service providers

• Third parties only when required by law or for authorized processing purposes

We do not sell or lease your data under any circumstances. If data is transferred outside of Türkiye/EEA, we ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law (e.g., 10 years for medical records as per Turkish regulations).

7. Your Data Protection Rights

Under PDPL and GDPR, you have the right to:

• Learn whether your personal data is processed

• Request access to your data

• Request correction of inaccurate or incomplete data

• Request deletion or restriction of processing under certain conditions

• Object to automated decision-making

• Withdraw your consent at any time

• File a complaint with a supervisory authority if your rights are violated

To exercise your rights, please contact us at info@renewalmedicalclinic.com.

8. Cookie Usage

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage or disable cookies through your browser settings. For more information, please see our [Cookie Policy].

9. Security of Your Data

We implement appropriate technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. We recommend checking this page periodically for any changes. The latest version will always be available on our website.

Contact

If you have questions or concerns about our privacy practices, please contact us:

E-mail: info@renewalmedicalclinic.com
Phone: 0538 031 05 10
Address: Etiler Nispetiye Caddesi, Aydın Sokağı No:1 Beşiktaş/İstanbu

PDPL

PERSONAL DATA PROTECTION AND PRIVACY NOTICE

www.renewalmedicalclinic.com

Last Updated: 12.07.2025

Renewal Medical Clinic (“Renewal Medical Clinic”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. As the data controller, we process your personal data in accordance with the Turkish Personal Data Protection Law No. 6698 (“PDPL” / “KVKK”) and other applicable legal regulations.

By using our website, requesting information, booking a consultation, or receiving our services, you acknowledge that you have read and understood this Privacy Notice.

1. Data Controller Information

Company Name: Renewal Medical Clinic Health Tourism Agency

Address: Etiler Nispetiye Caddesi, Aydın Sokağı No:1, 34470 Beşiktaş / İstanbul, Türkiye

E-mail: info@renewalmedicalclinic.com

Phone: +90 538 031 05 10

Website: www.renewalmedicalclinic.com

2. Personal Data We Process

Depending on the services requested, we may collect and process the following categories of personal data:

• Identity Information (Name, surname, nationality, passport information, date of birth)

• Contact Information (E-mail address, telephone number, postal address)

• Health Information (Medical history, photographs, x-rays, laboratory reports, treatment records)

• Travel Information (Flight details, accommodation, transfer arrangements)

• Payment and Billing Information (Invoices and payment records)

• Visual and Audio Data (Photos, videos, online consultations)

• Technical Data (IP address, browser information, cookies, device identifiers, website usage logs)

3. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

• Evaluating treatment eligibility

• Planning and managing medical treatment processes

• Organizing appointments

• Coordinating accommodation and airport transfer services

• Communicating with partner hospitals, clinics, physicians and laboratories

• Responding to inquiries received through our website, e-mail, WhatsApp or telephone

• Preparing quotations and treatment plans

• Processing payments and issuing invoices

• Improving service quality and customer satisfaction

• Managing complaints and support requests

• Fulfilling legal obligations

• Protecting our legal rights in case of disputes

4. Sharing and Transfer of Personal Data

Your personal data may be shared, only where necessary, with:

• Ministry of Health and other authorized public authorities

• Partner hospitals and licensed healthcare professionals

• Laboratories

• Hotels

• Transportation providers

• International business partners

• Cloud hosting providers

• Payment service providers

• Legal advisors and auditors

Transfers are carried out in accordance with Articles 8 and 9 of the Turkish Personal Data Protection Law.

5. Legal Basis and Collection Methods

Your personal data may be collected through:

• Website forms

• Online consultation forms

• WhatsApp

• E-mail

• Telephone calls

• Video consultations

• Medical documents

• Contracts

• Payment forms

The legal grounds include:

• Your explicit consent

• Performance of a contract

• Compliance with legal obligations

• Protection of legitimate interests

• Establishment, exercise or defence of legal claims

• Processing of health data by authorized healthcare professionals

6. Your Rights

Under Article 11 of the Personal Data Protection Law, you have the right to:

• Learn whether your personal data is processed

• Request information regarding processing activities

• Learn the purpose of processing

• Learn the third parties to whom your data has been transferred

• Request correction of inaccurate or incomplete data

• Request deletion or destruction where legally applicable

• Request notification of corrections or deletions to third parties

• Object to automated decision-making

• Request compensation for damages resulting from unlawful processing

You may exercise these rights by contacting:

info@renewalmedicalclinic.com

7. Cookies

Our website uses cookies to:

• Improve user experience

• Analyze website traffic

• Remember user preferences

• Enhance website security

• Measure website performance

You may disable cookies through your browser settings.

8. Terms of Service and Cancellation & Refund Policy

Before making any payment, booking a consultation, scheduling treatment, or requesting health tourism services, patients are provided with access to our applicable Terms of Service and Cancellation & Refund Policy.

By completing a payment, confirming a booking, or requesting services, the patient confirms that they have read, understood, and accepted these policies.

Any cancellation request, refund request, payment dispute, or chargeback claim shall be evaluated in accordance with the Cancellation & Refund Policy and Terms of Service that were in effect on the date the payment was made.

9. Electronic Acceptance

Where services are requested electronically, acceptance of this Privacy Notice, the Terms of Service, and the Cancellation & Refund Policy may be obtained through:

• Website checkboxes

• Online forms

• Electronic signatures

• E-mail confirmations

• WhatsApp conversations

• Other electronic communication methods

Renewal Medical Clinic may retain electronic evidence including, but not limited to:

• Date and time of acceptance

• IP address

• Device information

• Browser information

• Session records

• Communication history

• Online confirmation logs

Such electronic records may be used as evidence to demonstrate that the patient reviewed and accepted the applicable policies before completing payment or confirming a booking.

10. Data Security

Renewal Medical Clinic implements appropriate administrative and technical measures to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction.

Access to personal data is limited only to authorized personnel and service providers who require such access to perform their duties.

11. Changes to this Privacy Notice

Renewal Medical Clinic reserves the right to amend this Privacy Notice at any time in order to comply with legal requirements, improve transparency, or reflect changes in our services.

The most current version will always be published on:

www.renewalmedicalclinic.com

Continued use of our website or services after publication of an updated Privacy Notice constitutes acceptance of the revised version where permitted by applicable law.

www.renewalmedicalclinic.com

Deposit and Prepayment Terms & Conditions

1. Deposit/Prepayment Requirement

   • For all treatments, procedures, or consultations at Renewal Medical Clinic, a deposit/prepayment is required in order to confirm the treatment date.

   • The deposit amount will be deducted from the total treatment fee.

2. Confirmed Reservation

   • No treatment or procedure date and time can be reserved without the deposit payment.

   • Once the deposit is paid, the patient’s appointment and treatment slot are considered confirmed.

3. Cancellation and Refund Policy

   • Deposits are non-refundable under any circumstances.

   • If the patient cancels, postpones, or does not attend the scheduled treatment, the deposit will be forfeited and cannot be transferred to another date.

   • In cases of force majeure (e.g., natural disasters, official travel restrictions, documented health issues, etc.), the clinic may, at its discretion, allow the appointment to be rescheduled; however, refunds will not be provided.

4. Changes by the Clinic

   • If Renewal Medical Clinic needs to change the appointment for operational reasons, the patient may transfer the deposit to a new date.

   • If the clinic is unable to provide the service, the deposit will be refunded.

5. Acknowledgement and Acceptance

   • By paying the deposit, the patient acknowledges and accepts these Deposit and Prepayment Terms & Conditions.

   • These conditions form an integral part of the patient rights and service agreement.

As per Article 11 of the Personal Data Protection Law No. 6698 (PDPL) and relevant international privacy regulations, you have the right to request information regarding the processing of your personal data. Please complete this form to submit your request as a data subject.

🔹 A. Applicant’s Identity and Contact Information

Please provide your current and accurate details:

• Full Name: …………………………………………..

• Nationality: …………………………………………..

• Date of Birth: …………………………………………..

• Passport or ID Number: …………………………………………..

• E-mail Address: …………………………………………..

• Phone Number: …………………………………………..

• Address: …………………………………………..

🔹 B. Your Relationship with Our Clinic

Please indicate your relationship with Renewal Medical Clinic:

☐ Patient (Medical treatment recipient)
☐ Website Visitor / Inquirer
☐ Former Patient
☐ Relative / Legal Representative
☐ Other: …………………………………

Date of Interaction / Treatment (if applicable): __ / __ / __

🔹 C. Subject of the Request

Please check the box that corresponds to your request:

☐ I would like to learn whether my personal data is being processed.
☐ I would like to request information about how my personal data is being processed.
☐ I would like to learn the purposes of processing and whether the data is used accordingly.
☐ I would like to know the third parties (domestic/international) to whom my data has been transferred.
☐ I request the correction of incomplete or inaccurate data.
☐ I request the deletion/destruction of my personal data under relevant conditions.
☐ I request notification of correction or deletion to third parties.
☐ I object to any outcome against me arising from automated decision-making systems.
☐ I demand compensation for damages caused by unlawful processing.

Please explain the details of your request:
………………………………………………………………………..
………………………………………………………………………..
………………………………………………………………………..

🔹 D. Method of Response

Please indicate how you would like to receive a response:

☐ I want the response to be sent to my postal address.
☐ I want the response to be sent to my e-mail address.
☐ I want the response to be delivered in person. (In this case, ID must be presented.)

🔹 E. Declaration and Signature

I hereby declare that the information I have provided above is accurate and up to date. I accept and acknowledge that Renewal Medical Clinic may request additional information or documentation to verify my identity and process my request under the scope of personal data protection laws.

Date: …… / …… / 20……
Signature: …………………………………………..

At Renewal Medical Clinic, we value clear and effective communication to ensure you receive accurate and timely health tourism services. In line with the Personal Data Protection Law No. 6698 (PDPL/KVKK), we would like to inform you about how your information is handled during our phone calls.

🔹 Purpose of Phone Calls

Our phone conversations are conducted for the following purposes:

• Evaluating your requests for medical services

• Scheduling and confirming appointments

• Providing preliminary information about treatment procedures

• Organizing accommodation and transportation services

• Collecting feedback and offering support

🔹 Processing of Personal Data

The identity, contact, and health-related information you share during the call is processed based on your explicit consent and solely for the purposes listed above.

Information provided during calls:

• Is not shared with third parties, and is used only by authorized service units

• Is transmitted via secure communication systems

• May be recorded strictly for quality assurance and communication tracking purposes

🔹 Data Security

All phone records are securely stored in compliance with data protection laws and are safeguarded against unauthorized access.

🔹 Your Rights

Regarding personal data shared during phone calls, you have the right to:

• Request information

• Request correction, deletion, or objection

• Request access to the call recording or its deletion

To exercise these rights, please contact us at info@renewalmedicalclinic.com.

We prioritize the privacy and safety of all communications and are committed to full transparency in how we interact with you by phone.